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Privacy Policy

Cash Genie UK Ltd a company registered in England and Wales under company number 07005622 whose registered office is at Dalton House, 60 Windsor Avenue, London SW19 2RR trading as Cash Genie UK Ltd is the data controller in respect of your Information and is registered with the Information Commissioners Office.

Our Registration Number is: 07005622.

Our Credit Consumer Licence Number is: 0630949.

Data Protection Act License Number: Z195632X .

"Your Information" includes any information which we hold now or at any time in the future and which comes from or relates to your use of our services.  For example:

  • information you submit on our website(s);
  • Information you provide to us when applying for a loan, such as:
    • name, address, telephone numbers, e-mail address etc

How Do We Use Your Information?

We will use your Information in order to:

  • make lending decisions, e.g. to agree (or decline) to lend any monies, loans or provide credit and to assess your creditworthiness;
  • process your payment details (including sharing that information with a third party payment processor);
  • for statistical analysis in order to assist and develop our customer relationships;
  • debt recovery and tracing if you fail to repay sums when due;
  • marketing purposes to keep you informed of our (and carefully selected third parties) services, products, offers, events and promotions.

We will not disclose your information outside of our organisation EXCEPT: 

  • to Credit Reference Agencies;
  •  Fraud Prevention Organisations;
  • other organisations in order to recover any amounts that become due under your Consumer Credit Agreements;
  • to sub contractors or other organisations that we have a working relationship with in order to provide services to you;
  • to our regulator(s), government or judicial bodies as required or permitted by any applicable law;
  • to any third party who (or intends to) purchase our business (in whole or in part) or who (or intends to) purchase your debt from us;
  • to third parties not listed above where you have given your consent or where we are required or permitted to do so by any applicable law

Information Security

We may hold your Information electronically or in paper form in accordance with the Data Protection Act 1998.  Electronic information held will be stored on servers which provide an appropriate level of protection for your Information. 

Contacting You

By submitting an application on this website, you agree that we can  use your Information to contact you by phone, fax, post on electronic communications with regards to your loan application and recovery of that loan and to update you on our services, products, offers, events and promotions we may run from time to time.

We may also use and share information we hold with carefully selected organisations for the purpose of marketing other products and services.

You have the right to opt out of us sharing information about you with other marketing companies by contacting us by post, Cash Genie UK Ltd, Dalton House, 60 Windsor Avenue, London SW19 2RR or by email, customersupport@cashgenie.co.uk or telephone 0845 956 9848 and informing us of this decision. 

Cookie Policy

A “cookie” is a small piece of information that is stored on your browser on your computer’s hard drive.  We use cookies to allow you to use and navigate our site.  The cookie does not store information once you have left our site Most web browsers will usually allow you to change the setting of your browser not to accept cookies.  If you choose not to accept the cookies this may affect the quality of your visit to our site.   For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org. 

What else do you need to know?

You also have the right to access your Information and request details of the third parties with whom we have shared your Information by you by contacting us in writing to Cash Genie UK Ltd, Dalton House, 60 Windsor Avenue, London SW19 2RR and paying a small fee.  You may correct errors in your Information or request that we remove information about you from our records by sending us a request detailing the error or your instructions to that address.

In most cases we will comply promptly with your request and let you know when we have done so.  However, sometimes we will not comply with your request, for example where allowed by the Data Protection Act 1998.  For example, to protect our rights, in the public interest or your own interests. 

To protect your privacy and the security of your Information, we may take reasonable steps to verify your identity before we act on any request which you may make in respect of your Information.

Important - Your Personal Information

Credit decisions and also the prevention of fraud and money laundering

We may use credit reference and fraud prevention agencies to help us make decisions. A short guide to what we do and how both we and credit reference and fraud prevention agencies will use your information is detailed below.

The information we collect is used by us to manage your account and to make collections; it is also used to contact consumers for marketing purposes; it is disclosed by us when legally required to do so at the request of government authorities conducting an investigation; we also use it to verify or enforce compliance with the policies governing our web site and applicable laws or to protect against misuse or unauthorised use of our web site.

By ticking the box on the application, you are confirming your agreement to proceed and you are accepting that we may each use your information in this way.

  1. When you apply to us to open an account, this organisation will check the following records about you and others (see 2 below)
    1. Our own;
    2. those at credit reference agencies (CRAs).  When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. They supply to us both public (including the electoral register) and shared credit and fraud prevention information.
    3. those at fraud prevention agencies (FPAs).
    We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your account with us.
  2. Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs.  If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted.
  3. If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime andfraud prevention.
  4. If you have borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover debts.
  5. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
  6. Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.

How to find out more

This is a condensed version and if you would like to read the full details of how your data may be used please click here or eMail us at customersupport@cashgenie.co.uk

You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.

  • CallCredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 0601414
  • Equifax PLC, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0870 010 0583  or log on to www.myequifax.co.uk
  • Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0844 481 8000 or log on to www.experian.co.uk.
  • Teletrack UK Limited,  2 St. John’s Street, Colchester, Essex CO2 7AA

Please contact us at Cash Genie UK Limited, Fisons House, 159 Princes Street, Ipswich, IP1 1QJ, 0845 956 9694, address, telephone #) if you want to receive of the relevant fraud prevention agencies. 

Information held about you by the Credit Reference Agencies may already be linked to records relating to your partner(s).  For the purposes of this application you and your partner(s) are financially independent and you request that your application be assessed without reference to any “associated” records, although you recognise that this may adversely affect the outcome of your application.  You believe that there is no information relating to your partner(s) that is likely to affect our willingness to offer financial services to you.  You authorise us to check the validity of this declaration with Credit Reference Agencies and if we discover any associated records, which would affect the accuracy of this declaration we may decide not to proceed with the application on this basis.